VARD is one of the major global designers and shipbuilders of specialized vessels. Headquartered in Norway and with approximately 8,500 employees, VARD operates nine strategically located shipbuilding facilities, including five in Norway, two in Romania, one in Brazil and one in Vietnam. Through its specialized subsidiaries, VARD develops power and automation systems, deck handling equipment, and vessel accommodation solutions, and provides design and engineering services to the global maritime industry. VARD’s long shipbuilding traditions, cutting-edge innovation and technology coupled with its global operations and track record in constructing complex and highly customized vessels have earned it recognition from industry players and enabled it to build strong relationships with its customers. Every employee at VARD is part of a team. All our major achievements are team efforts. In order to create a working environment that supports our objectives we believe in planning, inspiration, dedication and, most of all, innovation. A long term career & attractive remuneration will be offered to successful candidates. Applications must be in English & should include cover letter, reference number, CV, certified copies of qualifications, required salary & references & should be forwarded before 5 February 2023 to Ms. Pham Thi Thu Ha – HR Advisor - Recruitment, VARD Vung Tau Limited, Dong Xuyen Industrial Zone, Rach Dua Ward, Vung Tau City. Or Email: email@example.com You can find out more about us at www.vard.com Company Benefits: Salaries are reviewed & adjusted annually; A long term career at a Professional and Dynamic working environment; Training to be provided locally and/ or internationally. The purpose of this role is to carry out the assigned duties, which include but no limit to: Perform the day-to-day operational activities to ensure infrastructure and business systems are according to specifications. Know and be able to conduct the following roles/processes: 2nd Level Support Change Management Configuration Management Capacity management Technical Analysis Test Management Registering and classifying received incidents and undertaking an immediate effort in order to restore failed IT services as quickly as possible. If no ad-hoc solution can be achieved, transfer the incident to expert technical support groups. Solving more complex issues, fulfilling requests and participating in problem-solving. Collaborate with ICT group and external suppliers, managing the introduction of new services/ solutions. Ensure continuity of ICT Operations regarding Telecommunications and Networks. Managing backup system, ensuring that backups and scheduled jobs are performed. Installing server and network system in the data center, offices. Collaborate with the cybersecurity team to manage incidents and execute remedial measures. Through organizational escalation, outsourcers to manage incident/ service requests and sort out problems according to service levels negotiated. Qualifications Required: Bachelor or college degree in Information Technology or other relevant fields. Other Requirements: ICT knowledge within several areas: Windows OS on clients and servers, M365, Hybrid Azure AD, Veeam, Cisco, LAN-WAN, Intune; collaboration solutions: Teams, SharePoint, telephony, and video conferencing, etc. Good ITSM knowledge in the ITIL framework; request, change, incident and problem management Good English and Vietnamese, both written and spoken. Problem-solving skills. Attention to detail. Customer focused. Ability to multi-task and prioritize work. Ability to absorb information and learn fast. Adaptive (self-learning) with the ability to instruct others. Proactive and able to take responsibility.