VARD Vũng Tàu is looking for IT Support Specialist

[Oil Gas Vietnam]

VARD is one of the major global designers and shipbuilders of specialized vessels. Headquartered in Norway and with approximately 8,500 employees, VARD operates eight strategically located shipbuilding facilities, including five in Norway, two in Romania and one in Vietnam. Through its specialized subsidiaries, VARD develops power and automation systems, deck handling equipment, and vessel accommodation solutions, and provides design and engineering services to the global maritime industry.

VARD’s long shipbuilding traditions, cutting-edge innovation and technology coupled with its global operations and track record in constructing complex and highly customized vessels have earned it recognition from industry players and enabled it to build strong relationships with its customers.

Every employee at VARD is part of a team. All our major achievements are team efforts. In order to create a working environment that supports our objectives we believe in planning, inspiration, dedication and, most of all, innovation.

A long term career & attractive remuneration will be offered to successful candidates. Applications must be in English & should include cover letter, reference number, CV, certified copies of qualifications, required salary & references & should be forwarded before 18 December 2021 to Ms. Pham Thi Thu Ha – HR Advisor - Recruitment, VARD Vung Tau Limited, Dong Xuyen Industrial Zone, Rach Dua Ward, Vung Tau City. Or Email: vietnam.hr@vard.com

You can find out more about us at www.vard.com

Company Benefits:

• Salaries are reviewed & adjusted annually;
• A long term career at a Professional and Dynamic working environment;
• Training to be provided locally and/ or internationally.

The purpose of this role is to carry out the assigned duties, which include but no limit to:

• As a part of the support team provide, 1st and 2nd line support on a wide variety of systems and technologies in close collaboration with colleagues in Viet Nam and globally.
• Provide daily ICT services within:
  • 1st Level Support;
  • 2nd Level Support;
  • Access Management.
• Register and classify received incidents and undertake an immediate effort to restore failed IT Service as quickly as possible.
• Process Service Requests and keep users informed.
• In collaboration with external suppliers, manage introduction of new services/ solutions.
• Operationally supervise the activation and provision of ICT Services in the yard.
• Manage incident/ service requests and sort out problems according to service levels negotiated.

Qualifications Required:

• Bachelor or college degree in Information Technology or other relevant fields.

Other Requirements:

• ICT knowledge within several areas like Windows OS on clients and servers, M365, Hybrid Azure AD, Intune, collaboration solutions like Teams, SharePoint, phone and video conferencing, etc.
• Good ITSM knowledge in the ITIL framework; request, change, incident, and problem management.
• Strong English and Vietnamese, both written and spoken.
• Problem solving skills.
• Attention to detail.
• Customer focused.
• Ability to multi-task and prioritize work.
• Ability to absorb information and learn fast.
• Adaptive (self-learning) with the ability to instruct others.
• Proactive and able to take responsibility.

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